Terms of booking and web page booking system

Nature Escape Oy is selling activities which are based on certain date  and time. Prices are including value added tax. We reserve the right to change prices.​

Reservation is made through our website booking system or through email/phone and will take effect at the time of booking. 

​Reservation entitles you to an experience activity at the time indicated in booking for a fee.

All customer information is treated confidentially. The contact details requested at the time of booking will be used to make or resolve any ambiguities in the booking and to provide essential information about the booking (eg cancellations). When making reservations and paying through the reservation system, you are required to read and commit to the delivery terms in force at the time.

The booked experience can be paid in advance in the booking system (extra charge), on the spot (no extra charge) or afterwards by invoice (Billing surcharge 3 €). We use the most common payment cards as well as the mobile applications of Smartum, Edenred, Eazybreak and E-passi as payment methods. We no longer accept the above banknotes. Payment in cash can only be made if you have the exact amount of money, as we do not carry change at our experience activities. 

After a successful booking, a booking confirmation will be sent to the email address you provided with the booking. To send a confirmation email, you must provide a valid email address with your order. The message contains an e-mail address where you can ask for more information or give feedback about the booking if necessary, and where you can cancel or change the booking if needed.

The reservation can be changed or canceled by sending a message to the e-mail address info@naturescape.fi or by phone +358 45 205 4263. Any booking changes and cancellations for nature activities must be made no later than 7 days before the time of booking. For later canceled bookings, we will charge 50% of the booking price. If the cancellation of the nature activity or any changes to the booking are made less than 48 hours before the time of booking or the group does not arrive, we will charge the full price of the booked experience. Inside Escape cancellation is free of charge latest 48 hours before the start of the booked experience. If the cancellation of the escape room or any changes to the booking are made less than 24 hours before the booked time or the group does not arrive, we will charge the full price of the activity.